How can customers view and book display homes or virtual tours?
This article helps customer service agents support customers who want to view Carlisle Homes display homes in person or via our Virtual 360 Tours and Spectra Showroom. It includes locations, booking steps, what to expect, and helpful troubleshooting tips.
Overview
Carlisle operates over 80 display homes across Melbourne and Geelong at more than 28 locations. Customers can visit a display in person or use our Virtual 360 Tours and Spectra Showroom to explore homes and finishes from a computer or mobile device. Agents should guide customers to choose the best option for their needs and capture lead details for follow up by local sales consultants.
Display Home Locations (Examples)
- South East: Ridgelea Pakenham East, Riverfield Clyde, Berwick Waters Clyde North, Meridian Clyde North, Smiths Lane Clyde North, Orana Clyde North, Bankside Rowville, Head Office Mulgrave
- West: Woodlea Aintree, Mt. Atkinson Truganina, Alamora Tarneit, Newhaven Tarneit, Harpley Werribee, Manor Lakes Manor Lakes
- North: Peppercorn Hill Donnybrook, Olivine Donnybrook, Cloverton Kalkallo, Botanical Mickleham, Redstone Sunbury, Aurora Wollert
When to Recommend In-Person Visits vs Virtual Tours
- In-person visit: Best for customers who want to inspect finishes, room sizes and feel for build quality. Also recommended for customers ready to discuss customisation or financing.
- Virtual tour: Ideal for early research, interstate customers, or those preferring remote viewing. Use Virtual 360 Tours and Spectra Showroom to explore templates and finishes.
Step-by-Step: Booking an In-Person Display Home Visit
- Identify the nearest display: Ask for the customer suburb or postcode and recommend the closest display locations.
- Check availability: Use the internal bookings system or the Carlisle website to confirm opening hours and display home availability.
- Gather customer details: Full name, phone, email, preferred date/time, number of attendees and any accessibility requirements.
- Schedule appointment: Book the appointment in the CRM with the local sales consultant assigned. Confirm appointment details with the customer and send a calendar invite if possible.
- Prepare the customer: Advise what to expect: 60–90 minute tours, discussion of floorplans and inclusions, and the option to view Spectra Showroom for colours and finishes.
- Follow up: After the visit, ensure the sales consultant follows up within 24–48 hours. Log notes and any customer feedback in the CRM.
Step-by-Step: Booking and Using Virtual 360 Tours
- Send link: Provide the customer with the Virtual 360 Tours link or our Spectra Showroom URL.
- Device recommendation: Recommend customers use a modern browser on desktop or mobile for the best experience.
- Guided remote tour: Offer to join a screen-share session or phone call to walk through the virtual tour together and answer questions in real time.
- Follow up: Capture impressions and arrange an in-person appointment if they want to inspect finishes or discuss contracts.
What to Bring or Ask Customers to Prepare
- List of must-have features and questions about inclusions, floorplan flexibility and facade options.
- Budget range and whether they need finance help or pre-approval.
- If they already own land, a copy of the site plan and title details to check suitability.
Important Notes and Warnings
⚠️ Warning: Display homes show typical inclusions; the customer's contract specifies their exact inclusions. Confirm contractual details during quoting.
💡 Tip: Use the Spectra Online tool and Carlisle Visualiser to demonstrate colour and facade variations during the appointment.
Frequently Asked Questions
Q: Are display homes open every day?
A: Hours vary by location. Always confirm the specific display's opening hours before booking.
Q: Can customers buy a display home?
A: Yes, some display homes are listed under Display Homes for Sale or Completed Homes. Refer customers to the Completed Homes and Display Homes for Sale listings.
Troubleshooting Tips
| Issue | Agent Action |
|---|---|
| Customer can't access virtual tour | Confirm browser compatibility, suggest another device, or offer a guided screen-share session. |
| No appointment slot available | Offer next-best times, add customer to waiting list, and recommend a virtual tour in the meantime. |
| Customer needs accessibility support | Note requirements, advise the display consultant, and confirm mobility access or alternate arrangements. |
Related Information
- Spectra Online and Carlisle Visualiser for finishes and facade customisation
- Display Homes - regional listing and map
- House & Land packages and Ready to Move In listings
Always log bookings and customer feedback in the CRM and ensure local sales consultants follow up. For technical issues with Virtual Tours, escalate to digital support with the exact URL and customer details.